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Frequently asked questions

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Orders and shipping

When will my order arrive?

Standard delivery takes 2 to 4 business days, and express arrives within 24 hours in Cairo and Giza.

How much is shipping?

Standard shipping is EGP 60 and free on orders over EGP 600. Express is EGP 110, and pickup from the roastery is free.

Coffee

Which beans should I start with?

Colombia Huila or our House Blend are safe places to start, and the Discovery Box lets you try four coffees at once.

How do I choose a grind?

Pick by brewing method: espresso, moka pot, filter or V60, French press, or fine Turkish. If you're unsure, choose whole beans and grind them just before brewing.

How long does coffee stay fresh?

Flavour is usually at its best in the first 4 to 6 weeks after roasting, and the roast date is printed on the bag.

Payment and offers

How does the subscription work?

Choose 'Subscribe' on any beans or ground coffee page and pick a schedule (every 2, 4 or 6 weeks). You save 10% on every delivery and can change or pause any time.

How do I use a discount code?

Open your cart, type the code in the box and press 'Apply'. One code can be used per order.

How do loyalty points work?

You earn 1 point for every EGP 10 you spend, and every 100 points is worth EGP 10 off your next order.

Which payment methods are available?

In this demo: a demo credit card and cash on delivery with an EGP 20 fee.

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